Civil Aviation Authority (CAA) Director General Air Marshal Muhammad Yousaf (Retd) visited Allama Iqbal International Airport and Hajj Terminal along with Airport Manager Rashid M Hussain to inspect the preparation level of terminal services/facilities for the Hajj pilgrims, including the standard of cleanliness and services. CAA has this time upgraded Hajj Terminal by replacing outdated/outlived facilities with installation of 32 ton new air conditioning units, power generators, new floor tiles and provision of new furniture, disclosed a CAA's spokesperson here on Friday.
The CAA Director General also inspected drinking water facility, medical and food points, WIFI internet, porter service, wash rooms, prayer areas, car park beside the ongoing state-of-the-art uplifting work at Hajj Terminal. He directed the CAA officers to ensure provision of complimentary services, proactively, to senior citizens, needy/old aged pilgrims travelling through the airport and further directed to ensure maximum facilitation by utilisation of available resources to enhance the passengers comfort and convenience.
He also reviewed the passengers' complaint and feedback system and emphasised on the officers to accord top priority in resolving the passenger problems. He further directed that all stakeholders, including ASF, ANF, immigration, customs, health and airlines, must render best services by mutual liaison so that extraordinary aviation facilities should be provided to the passengers and pilgrims.
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