ISLAMABAD: Madina's Haj Ministry branch has launched an e-communication service on several social networking sites, such as Twitter and Facebook, for the very first time.
The ministry's branch has also provided a mobile number and a landline for addressing inquiries and complaints around the clock, Arab News reported.
Muhammad Al-Beijawi, branch head, said the move comes as part of efforts to improve Haj and Umrah services in line with directives issued by Haj Minister Bandar Hajjar.
Hajjar had ordered the outsourcing of services to a consultancy commission that meets European standards of excellence to ensure quality services among pilgrims and visitors.
"Comments and complaints can be made virtually anywhere, including at points of departure and arrival. Inspection teams continuously embark on ad hoc visits to hotels and apartments to ensure quality customer service."
Over 5 million Umrah visas have been issued since the beginning of the year, while 4.5 million people entered the country and 4.2 million left.
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