ZRG International call centre solution company has acquired contract for setting up customer support and tele-banking services of the Prime Commercial Bank (PCB).
The Prime Bank is experiencing growth in terms of additional customers and launching of new products. The bank requires a flexible call center that could growth in future in terms of capacity and functionality.
After considerable evaluation of various bids, the bank selected ZRG solution for their customer support call center.
The reason for the selection includes reliability and flexibility of the solution; open standard-based technology; locally available resources for customisation and excellent track record of ZRG International for banking call centers in the country.
With this latest order, there are now 10 prestigious banks using ZRG's integrated call center solution.
The ZRG call center solution is also being used at 3 out of 4 operational cellular companies in Pakistan for the last 4 years with great level of satisfaction in terms of performance, reliability, latest CTI technology and top notch post-sale support.