Apple Computer Inc has acknowledged customer complaints about flaws in its iPod nano digital music player, saying one problem is a "real but minor issue." Early iPod nano customers have filled several Internet sites with complaints about broken and scratch-prone LCD screens.
Macworld magazine late Tuesday quoted Phil Schiller, Apple's senior vice president of world-wide product marketing, as saying the broken screens were due to a "vendor quality issue" that affected "less than one-tenth of 1 percent of the total iPod nano units that we've shipped."
Schiller said customers who had broken screens could receive replacements.
He also said Apple had received few complaints about screen scratches, and that the iPod nano screen was made of the same materials used in other iPods. He said if customers were concerned about scratches, they should use a case. The comments seemed to satisfy some of the users who had complained about the problems.