Pakistan International Airlines first international global customer care conference was held on Thursday at local hotel. Over 40 delegates from around world serving in PIA's network attended the conference, including PIA deputy managing-director Farooq Shah, all the senior vice-presidents, general-managers of PIA working at the head office.
Addressing participants, PIA chairman and CEO Tariq Kirmani said first customer care conference has been called customer care because it is one of the core driver's of our entire business.
The purpose was to make it an interactive conference so that all of us can come out of it wiser and from which we can pick out some themes to enforce and implement for the betterment of the organisation. We are not looking for business as usual, he said, but for change that comes out with the difference you bring about and the attitude with which you come to work.
We are here to learn from you and it is good for PIA, we will implement it, as our main problem is enforcement and implementation. Basically attitude must change, and we should look at ourselves and not others for flaws, he cautioned.
He then took the delegates through the whole cycle of customer interference with PIA.