In an ongoing effort to provide quality service to its customers, Habib Bank Limited (HBL) has announced commencement of 'Customer Care Week' from August 28 to September 2, 2006. The bank has also announced its new deposit scheme, 'HBL Value Account'. HBL President Zakir Mehmood inaugurated the week at Habib Bank Plaza here on Monday.
Other HBL executives at various branches across the country also launched this programme, which is meant to emphasise the bank's commitment to quality service. During the week, customers will be asked to give their opinion through a survey form to enable the bank to assess its service in terms of staff attitude, efficiency and professionalism.
At the press briefing to announce the salient features of the scheme, Zakir Mehmood said that the basic intention for observing the 'week' was to reinforce the strong service culture of the bank in its branches and to provide much higher quality of service to the customers. HBL has adopted a service motto of providing 'Service with a Smile', he added.
He said: "We want HBL to be known for providing world class service all across our network of branches and to all segments of customers. Our service quality will be driven by focus on customers throughout the bank, by every staff members. We recognise that the only measure of service quality is customer satisfaction and we are proud to have a team, which is fully committed to achieving these objectives. These efforts are being supported through introduction of world class technology and an ongoing programme to improve the skill levels of our staff."
Abid Sattar, SEVP, Retail Banking, described the features of a new rupee deposit scheme, 'HBL Value Account', which is designed specially to encourage small savings by providing an attractive rate of return up to 7 percent per annum.