Keeping in view the performance of the Ufone and the goals it has set to achieve, the year 2007 will be celebrated as the 'winning year'. While giving the details of plans for 2007, Ufone President and CEO Mubashir Naqvi at a press conference here on Monday said that an expansion contract of $550 million has been signed in the last quarter.
Mubashir said that Ufone is acquiring the most modern network infrastructure based on Release 4 standard for future mobile communication, highly compatible for smooth and seamless migration to the 3G UMTS (Universal Mobile Telecommunication System).
"The network expansion roll out has been meticulously planned to provide flawless coverage and excellent connectivity to our subscribers' differentiating Ufone from the others by a reliable and efficient network."
He further added that the Ufone is focused on network reliability and premium connectivity while excellence in customer service with a slogan of 'Service First', accuracy in billing and extensive coverage remain the main component of its strategy resulting into the best cellular experience for a customer.
Talking about various goals achieved last year the CEO said that Ufone launched 'postpay' last year which is a brand that targets all those people whose lives are just taking off and they are dynamic, contemporary and outgoing.
Naqvi said that it provides endless features on their mobile phone so they can enjoy special discounts, virtual private network, GPRS, international roaming, quality network, exclusive customer care, accurate billing and the recently launched service U-Mail and much more.
Speaking of the first ever multi-channel, IP-based 3rd generation Ufone contact centre in Pakistan, the Ufone chief said that the main focus of this idea was to convert the traditional concept of customer services to "Customer Delight"-PR