The need for properly managing customer support has now become a point of major concern for many industries. Financial, Telecom, Courier, Utility and Insurance are some of the sectors that have developed proper contact centres to provide one window service to their customers.
The House Building Finance Corporation Limited, the oldest housing finance institute of Pakistan, has acquired an advanced contact centre solution from ZRG, nation's market leader in contact technology.
HBFC Ltd has launched its customer care contact centre on a toll free number (0800-42325) to provide prompt and updated information to valuable customers of the corporation and the general public as well. The newly established contact centre aims to serve the company's large customer base more efficiently which covers lower and middle income sections of population that are working class and the backbone of Pakistan's economy. The contact centre will be a major contributor in supporting the recent Ghar Aasan and Shandar Ghar schemes of HBFC Ltd.-PR