The mobile service project of House Building Finance Corporation Limited (HBFCL) has failed due to the improper services being offered to loanees by the officials of the mobile offices of the corporation.
Sources in HBFCL said that the corporation had started mobile service with two HINO trucks in view to provide Karachiities loan facility at their localities, besides registering their complaints through its computerised system.
"These mobile offices are moving all over the city, especially newly developed and under-develop areas," they said. The applicants of house building loans, however, complained about the rude attitude of the officials of the corporation's mobile offices with them during the process of loan acquisition.
Razzaq, a resident of Surjani town, told Business Recorder that "contrary to corporation strategy to move its mobile vans in newly developed areas, the van had been parked at Gulshan Chowrangi in front of Gulshan Mobile Mall." He said that mobile van officers were only entertaining shopkeepers and not those, who were travelling for long distances to avail the facility.
Sajid, resident of Yaseenabad, said that he had been waiting for the last two hours but no official was present to entertain him and no one knew where they had gone.
"I don't know why the mobile office is here where no development project is under way. They should locate the office at developing areas like Surjani Town, Super Highway, Hawksbay and etc", he added.
When contacted the concerned officials of the cooperation said that that the corporation had divided Karachi in several divisions and chalked out a schedule to identify areas where these mobile offices should work. They rejected the complaints of the applicants that due to the rude and sluggish behaviours of the officials deployed in the mobile offices the customers were facing difficulties, adding the officials were doing their duties in an effective manner.
They said that this initiative has been taken to extend its circle of activities across the country, besides providing assistance to customers in residential areas. They said that locations of mobile offices were published in newspapers aimed to facilitate applicants to process their applications on nearest spot.