Pakistan Electric Power Company (Pepco) has devised a comprehensive plan for executing customer relationship management programme. According to a statement on Monday, the Pepco had issued a directive to its distribution companies to extend maximum customer services, concerning billing, meters, restoration of electricity and new connections to all of its domestic, industrial, agriculture and commercial consumers.
Bill payment facilities, instalments, expeditious and installation of new connections and meters, transformers and other related services have been streamlined, through a vast network of customer service centres, up to the sub-division level.
A special customer service department is fully operational in all the Discos under a director. An additional facility of mobile customer service van is also available to the consumers for resolving their electricity-related problems at their doorstep. A help line 118 has also been established for consumer complaints in all the Discos and an effective complaint cell is also functional at Pepco head office. Moreover, according to the load situation, the demand of electricity remained 15540-MW on 21 June and a deficit of 2339-MW was managed, whereas it was 3720-Mw on the same day last year.