Deutsche Post DHL has just published a new study of future trends, "Delivering Tomorrow - Customer Needs in 2020 and Beyond." The research provides a number of expert opinions and analyses garnered from 900 international respondents, including CEOs from leading MNCs and respected scholars, on issues such as globalisation, economy, technology, logistics, environment and society.
The study serves as a guiding principle for future business strategies. According to report, climate change is already widely perceived as one of the greatest challenges facing humankind. The study participants predict that, in the years to come, purchasing decisions will be based on the impact of the product on the environment as well as on brand, quality and price.
At the vanguard of change, the logistics industry will be the model that other sectors follow and to combat the high cost of energy, logistics companies will invest more resources than ever before into establishing and operating shared networks, the study added.
The report said that by 2020, a good deal of the population of the world, primarily in developed and emerging countries, will be almost permanently online and some three billion people will conduct their business exclusively over the World Wide Web. The demand for flexibility and permanent availability will therefore increase. Although terrorist attacks and global pandemics will remain a threat in the future, the experts believe that these scenarios can be kept in check through financial and technological investment.-PR