Institute of Bankers Pakistan in collaboration with Pakistan Remittance Initiative - PRI (A joint initiative of State Bank of Pakistan, Ministry of Overseas Pakistanis and Ministry of Finance) organised one-day workshop on Remittance Call Centre, recently.
The call centre personnel from Commercial Banks, Islamic Banks as well as Microfinance Banks participated in the workshop. Over the past few years, the call center has emerged as the essential component of the Customer Relationship Management (CRM) strategy now widespread among financial sector globally. More than ever, the remitters and beneficiaries are expecting more value from the products and services being offered and are quickly adopting the communication channels made possible by advances in telecommunication and the internet.
Keeping in view the above, The Institute of Bankers Pakistan in collaboration with PRI conducted a one-day workshop on the subject 'Remittance Call Center: Scope and Objective' to provide in-depth information about the Remittance Call Center and the various processes involved in the remittance transactions.-PR