After successful completion of Watan Card project, National Database and Registration Authority (NADRA) launched Complaint Redressal System (CRS) to help the flood-hit people. "Under CRS, NADRA will facilitate all registered persons in flood affected areas, which were not part of the Flood Relief System due to any CNIC or notification", said Tariq Malik, Deputy Chairman NADRA here on Tuesday.
"We have successfully issued 1.342 million Watan Cards to affected people who have received over Rs 24.62 billion assistance from the federal government", Malik said. "The system is mainly to identify and authenticate genuine beneficiaries left over from the registered population in flood affected areas and to set up effective and adequate mechanism that yields transparent delivery of relief and rehabilitation aid to the affected population". NADRA deputy chief said, adding that the CRS will deal with issues of individuals who were not able to become part of flood relief system mainly due to address issues like marital status, widows and next of the kin.
In this regard, NADRA has facilitated the provincial governments for providing requisite access to the flood relief Management Information System for grievance redressal, he said. In Sindh NADRA has also provided hardware and connectivity at DCO offices for efficient and prompt resolution of grievances, he said, adding that this process has started seamlessly and NADRA is receiving such cases on daily basis whereas eligible beneficiaries are made part of the flood relief system after applying the requisite business rules.
"We want to walk an extra mile but we don't want to walk alone, provincial authorities must take the lead," said Malik. He said that the procedures of redressal have been made very simple by allocating all requisite performas and attestation rights to DCOs. The applicants have to approach concerned district administration offices where DCOs on the prescribed performas authenticate the beneficiary for inclusion in the flood relief system after due diligence, he added.
The cases are forwarded to Provincial/State Disaster Management Authorities who compile the cases and forward them to NADRA for validation. NADRA applies the business rules and validates all the lists and eligible record is made part of the flood relief system. Malik said that so far 71,179 watan cards in Balochistan, 5,902 in AJK, 2,584 in Gilgit Baltistan, 192,275 in Khyber Pukhtunkhwa, 608,646 in Punjab and 460,710 in Sindh have been distributed to flood affected families.
He said that out of 1.6 million families as assigned by NDMA, NADRA has so far issued 1.34 million cards. "It indicates that we have completed about 84 percent of our task. There has never been any example of large cash disbursement like this," Malik added. He said that throughout the process NADRA ensured strong checks in the software that only the deserving families belong to notified calamity-hit areas could obtain Watan Cards while no one was allowed to dodge the system. About two million ineligible people have visited 115 NADRA Registration Centers for obtaining Watan Cards but due to vigilant NADRA system they were not able to do so. However, it wasted time and delayed the completion of the Watan Card project.
Giving the list of top 10 multi attempters, Deputy Chairman NADRA said that Abdullah from Thal Sindh topped the list with 145 attempts followed by Imtiaz Ali of Karachi with 127 attempts on different centers, Mantar from Kotri 100 attempts, Muhammad Ali of Bhakkar 98, Bhadar Khushk of Halla 96, Ali Gul of Karachi 90, Ghulam Muhammad of Pano Aqil 89, Gul Bibi of Essakhel 76, Moran Khatoon of Karachi 76 and Sahib Khan of Kandh Kot 71. He said that NADRA worked on war footing to reach out to flood victims and worked on Eid and other holidays.