LAHORE: Punjab Governor Chaudhry Mohammad Sarwar said on Wednesday that more than 97 percent of 32,109 complaints from Punjab regarding federal departments have been resolved on the Prime Minister’s Citizen Portal, while the governor directed all federal departments to ensure 100 percent target for redressal of complaints.

A meeting was held under the chairmanship of Governor Punjab Chaudhry Mohammad Sarwar and participated by the provincial heads of federal departments and regional officers regarding the PM’s Citizen Portal, to review the steps taken for redressal of public grievances.

Principal Secretary to Governor Punjab, Dr Rashid Mansoor, Special Secretary to Governor Punjab, Omer Saeed, Chief Executives of Sui Gas, Nadra, Wapda, Higher Education Department, Accountant General, Benazir Income Support, Overseas Pakistanis Foundation, State Life Insurance Corporation and Provincial heads of 26 Federal Departments attended the meeting.

The Governor Punjab was briefed that during the last three months, a total of 32,109 complaints were received from Punjab regarding federal departments, out of which 31,565 complaints have been settled while 544 complaints are delayed because of various judicial matters and other reasons. The Governor Punjab also appreciated the initiative of NADRA Regional Head Office to set up a state-of-the-art Facilitation Center in Lahore for issuance of Inheritance/ Succession Certificate and gave strict instructions to all departments to ensure timely action for resolving public grievances.

Addressing the meeting, the governor Sarwar said that the Prime Minister’s Portal is a historic programme for redressal of complaints of the people, adding that we are bringing transparency and merit in the institutions and for the first time in history the institutions are being cleansed of political interference.

Copyright Business Recorder, 2022