Following in the footsteps of other banks from the local industry with a dedication to innovative customer engagement regarded a priority, KASB Bank has migrated its Contact Center to an upgraded Genesys platform. In its journey to becoming a leader in the FSI Industry, it soon realised that a larger integration of technology in the services and operations is very essential.
To convert its vision into reality, KASB needed a very reliable and tech savvy partner and so it sought the help of none other than C Square Consulting. Soon after the partnership was entered into, C Square began working on the project and in a short time period, KASB started receiving outstanding outcomes on all business requirements. C Square commenced the project with outstanding results delivered, only recently. As expected by the team, a multifold performance improvement is expected.
Taking full responsibility of the upgrade required of KASB's systems and processes, C Square has been successful at upgrading the platform that was earlier functional on Genesys v7.2. The systems and processes have now been moved to v8.1. In addition, a Genesys Voice Portal and a Self Service Banking IVR have also been deployed successfully. As customer service is quite critical to enhance communication given a burgeoning product line, KASB realised the need to have multiple channels of communication and so it commenced Visa Debit Card services and incorporated them as an integral part of the upgraded Contact Center.
Founded in 2009, C Square Consulting is relatively nascent. However, it has become a top choice for many organisations within a short span of time. Delivering supreme quality services to its customers by fulfilling their needs, has made C Square a leading consulting enterprise in the industry. By specialising and offering solutions from a variety of vendors, C Square Consulting is able to assess the customers' business issues and offer the most suitable solutions. The partnership with C Square Consulting has really worked well for KASB Bank. The solutions and support provided by C Square Consulting have delivered prolific results and revamped the infrastructure of KASB. The upgraded Self Service solution deployed at KASB has not only enhanced customer experience, but has given the organisation a richer and broader portfolio of Contact Center services, which has helped them in their efforts to become customer-centric. In relation to this, KASB aims at continuing and strengthening its relationship with C Square Consulting for all future endeavours.
Overseeing the implementation to a completion, Rashid Zaman, Head of IT Operations for KASB Bank commented, "There are minor differences in technologies, between one brand and the other, the real difference is created by a credible 'partner'. For us, C Square Consulting is that Partner who has created a positive difference". The team at C Square uses its vast invaluable market experience with multiple technologies to provide its customers solution development, integration and deployment services. C Square provides a broad portfolio of technology platforms and business solutions to help its customers improve business performance with less time and quicker return on investment.
The Consultants at C Square are highly experienced in working with a wide range of products from global technology companies. These include Genesys, which is the World's No1 Contact Center Software Company, Avaya Telecommunications for IP Telephony and Siebel which is the World's No 1 CRM Software Company. C Square's team of experts has vast experience and knowledge in integrations with Cisco, Alcatel, Nortel, Microsoft, Nice Recorder and Verint/Witness Call Recording. We are Communiqué Collective, and rather than relying on cliché laden statements and complex paraphrasing, we let our work do our talking for us. We pride ourselves on being one of Pakistan's only media and marketing experts for the technology sector. Week on week, what we do for our clients not only gives them an edge, but also provides them with a peace of mind that can only come from knowing that some of the most creative minds in the country are hard at work to solve their problems.-PR