Ufone, one of the country's leading telecommunication companies, bagged the "Call Centre leader of the year" award. The award was presented to the Customer Operations Department for their excellence in customer care. Ufone participated in the awards organized by the International Quality and Productivity Center (IQPC) and brought home awards in not one but two categories.
Ufone's best practices in Call Center Customer Services were acknowledged internationally and it was crowned winner of the "Call Center Leader of the Year" and runner up in the "Best New Mobile Customer Strategy" award categories. Asad Butt, General Manager Customer Operations at Ufone, received the awards on behalf of the company and said: "Ufone Customer Operations Department is honoured to uphold its legacy of providing the highest quality services to all its customers. It is gratifying for our company as we are now in line with those professionals and organisations that are known for their commitment to technological innovation, customer centricity and operational efficiency."-PR