The Chief Minister's Complaints and Redressal Cell established at the Chief Minister's Secretariat has emerged as blessing and materialisation of the slogan of change for the people of Khyber Pakhtunkhwa as dozens of complaints are pouring it on daily basis.
The cell was established for the purpose of providing access to people to Chief Minister. In case of any complaint the cell could be approached through telephone, email, web, parcel and letter, persona; appearance and any other means of communication.
Talking to this scribe, Chairman, CM Complaints and Redressal Cell, Dilroze Khan said that during the period from October 2013 to April 2014, 44948 complaints were lodged through different means, out of 12136 were maintainable while 32812 not maintainable.
After receiving complaints, they are divided into category A, B and C. The category A -complaints are those which are solved in 5 minutes to 48 hours. Such complaints are included the not registration of FIRs by police stations or taking no action on registered FIRs, admission in hospitals and transfers of properties etc. On the intervention of the complaints cell, the police stations has registered FIRs, released innocent persons and retrieved from polices excesses.
The complaints of Category B are included the complaints of bribes, or occupation of properties. In such cases, the complaints' cells used to send a special committee for inquiry into the matter and resolving the issue within a period of 15 to 20 days. The category also deals with matters like faulty tube-wells, absence of teachers and hospitals from duty and other illegal activities.
The Category C, complaints are evidence based in which the cases of corruption against government officers are either referred to provincial Anti-Corruption Establishment or National Accountability Bureau (NAB). In this category, the cell has so far referred 15 to 20 cases.
The chairman, Complaints and Redressal Cell said that the cell is fully concentrating on the resolution of the problems of common men, which are very much happy from its performance.
The cell from its inception to April 2015 has received 10651 complaints telephonically. All these complaints were forwarded to concerned departments and out of them 5369 were redressed while 5282 were not maintainable.
Similarly, the cell received a total of 34297 complaints through email, fax and application. Out of them 6767 were forwarded for action and 2233 were redressed while 4534 were still under process and 27530 were not maintainable.
The in-actionable complaints were included applications for financial aid, lack of proper and specific information, application for employment, application for posting / transfer, power load shedding, gas load shedding, land matters, civil matters, criminal cases that are subjudice in the court of law.
Talking to this scribe, he said several complainants also expressed satisfaction over the performance and provision of speedy relief to the people. For example, Dr. Himayatullah, a resident of Tahkot, District Battagram, compliant about the suspension of water supply from a drinking water supply scheme by some influential of his area and on redressal expressed satisfaction on the intervention of the cell.
Similarly, on the intervention of the cell, an amount of Rs.1,835,000 collected fraudulently was returned to the complainant. The cell has also recovered handsome amount from patwaris and returned the amount to the complainants while a complaint of the fraud of 35,000 UAE Durham was also resolved.