National Bank of Pakistan (NBP) and Virtual World (TRG) signed a three years contract for call centre outsource services on Monday in Karachi. NBP and Virtual World (TRG) have already been working closely together since December 2012. The contract signed today between NBP and Virtual World (TRG) is an extension of the call centre services already being provided by Virtual World (TRG).
Both the companies have mutually agreed to provide exceptional call centre services to NBP customers nation-wide. The two companies have also agreed to work upon the expansion of the call centre services to provide prioritised services to their customers. The strategic alliance between Virtual World (TRG) and National Bank of Pakistan will offer tremendous services to the customers.
Mohsin Furquan, EVP/ Divisional Head-Operations Group, National Bank of Pakistan said: "Sky is the limit' NBP has always kept a close-eye on its competitors and a firm believer of bringing improvement in policies, procedures and service quality standards. Our target is to attain leadership position especially in Service Quality, following the approach this arrangement will enable NBP to provide services to the customers more efficiently & effectively that will uplift the image of NBP as Nation's Bank and also deliver the best services from NBP Call Centre."
"We are very excited about our partnership with National Bank", said Nadeem Elahi, CEO of Virtual World (TRG) Pakistan. Virtual World (TRG) is not only amongst Pakistan's largest exporters of IT-enabled services but a leader in providing Business Process Outsourcing Solutions to renowned brands across the globe. With NBP, Virtual World (TRG) is proud to work with a leading bank in the country, which is a testament to our industry experience and service quality". During the signing ceremony, Syed Khurram Husain, SVP-Operations Group, Muhammad Uneeb Walayat, VP-Operations Group and Asif Masood, Senior Manager-Virtual World (TRG) were also present.-PR