Pakistan International Airlines (PIA) has created a post of another director to head a separate division for customer and premier service. According to details, Tabassum Qadir has been appointed as director to head a separate division, which is expected to be launched in mid September, for customer and premier service.
PIA spokesman said this new division would focus on improving PIA's relations with customers and facilitate them in addressing their complaints. PIA Training Centre is adding new modules to their courses for providing better training to customer relations staff with the help of specialized instructors. Apart from looking after all matters related to PIA Premier, the division has also been tasked to focus on airline's product development, keeping in view international aviation standards, aiming at improving the brand image of PIA, he added.