Standard Chartered Bank (Pakistan) Ltd on Monday signed an agreement with the Pronet (Pvt) Ltd. to deploy cutting-edge communications solutions from Avaya. As per agreement, the Standard Chartered will implement Avaya's IP telephony solutions nationwide, helping it to boost efficiency, deliver superior customer experience and increase profitability.
The wholly-owned subsidiary of Standard Chartered has been operating in Pakistan with more than 90 branches across the country. The SCB wanted to consolidate its voice operations infrastructure to improve efficiency and implement latest state of the art technology. After an extensive evaluation process, the SCB decided to work with Pronet to upgrade its existing infrastructure to Avaya solutions, as they demonstrated superior reliability, easier administration and a better end-user experience than competitor solutions.
This solution will help the Bank deploy and maintain one consolidated network, lower recurring expenses and overall costs through a common architecture. The transformation will also ensure scalability and high availability and enhance employee productivity through applications.
Shazad Dada, chief executive officer, Standard Chartered Pakistan said that the SCB's success has been based on always looking forward, delivering innovative new offerings and embracing technology to achieve our goals therefore SCB felt that Avaya fits well in this strategy and looked forward to working with them in the future.
Mash Khan, Pronet chairman said that by choosing Avaya's robust and state of the art digital technology, Standard Chartered would reduce costs, boost employee productivity, and deliver superior customer experiences. Nidal Abou-Ltaif, president, Avaya International said that they were delighted to strengthen their partnership with Standard Chartered, having worked with this leading brand across the globe, and to show their commitment to the Pakistan market also.
"By working with Pronet to bring this solution to Standard Chartered, we are helping them to achieve their digital objectives and play their rightful part in Pakistan's economic development," he said, adding that this is the perfect demonstration of the strength of their next-generation communications offerings, and how they deliver superior team and customer experiences for organizations of all sizes.