The awards recognize industry leaders for their efficiency and hard work in 2018.

Winners were chosen based on recognized and demonstrated capabilities in their specific sector by an independent panel of experienced industry veterans.

On the occasion, Dr. Daniel Ritz, President  & CEO, PTCL, said: “It is a great pleasure accepting this award, and I am proud of PTCL’s team who has made it possible for us to be recognized as Asia’s Best Operator.

PTCL has taken strategic initiatives for building a customer service culture in the organization, along with innovation in its network. Through its Network Transformation Project, 100 exchanges are being upgraded across Pakistan that will positively impact customer experience.”

The organization has overall gone through a cultural transformation, with renewed focus on core values, gender diversity and empowerment of employees at the workplace.

To drive business agility and efficiency, technological innovations, like cloud technology, have also been introduced for well-integrated systems throughout the country. Being a national company, PTCL has taken numerous initiatives and conducts quarterly activities in different regions across Pakistan under its Corporate Social Responsibility Program.