The workshop was aimed at training the hoteliers and catering staff to professionally better serve and help the international and domestic tourists in season and off-season during their visit to the scenic places and stay in the hotels and restaurants. Talking to trainees, tourism official Ilyas Khan said that all tourists preferred to have stay at a peaceful, clean and neat environment, therefore, the staff must be trained and professional to cater to the needs of visitors.

“If tourists are better served and helped professionally, the hotels would receive more and more visitors because of good impact on their minds and experiences,” he added. The lady trainer imparted training on better hospitality of the tourists, their stay, accommodation and security. She said that hotels and restaurants staff members were playing a vital role in the promotion of tourism, generating revenue of the hotels and that they were part of the initiative taken by the Khyber Pakhtunkhwa government to attract more tourists to the province.

She said that more such workshops would be organised in other parts of the province to build their capacity and skills so they could better facilitate the tourists during their stay in hotels. The trainer said such workshops were necessary to build the capacity of the hotels staff and improve their performance in handling tourists and visitors in a professional manner.

Copyright Business Recorder, 2019