Chief Executive Antonio Horta-Osorio said he was "disappointed" that the performance was "significantly impacted" by the extra PPI charge. Most major British banks faced a rush of in compensation claims ahead of the deadline to seek compensation two months ago. Lloyds was by far the worst affected British bank in the crisis - and the latest provisions take its total bill to more than £22 billion.
That is almost half the sector's total, which stands at in excess of £50 billion. While PPI was intended to cover missed payments, for example if a customer lost their job or became ill, in many cases they were unaware it had been added to a product, while others would never have been able to make claims under the policies.