K-Electric remains committed to ensuring customer support in the midst of the COVID-19 outbreak. In order to ensure continuity of services to customers, KE's field teams will continue to be on-ground to ensure the city of Karachi stays powered up.
However, in light of stringent government directives to minimize non-essential human interaction and to ensure the health and well-being of employees, the power utility has taken the decision to reduce its staff to essential only and to shut down its physical Customer Care Centres (CCC) for one week, or until further notice.
Furthermore, to facilitate the public during this period of social distancing the power utility has also suspended annual preventive maintenance (APM) and other shutdowns, until further notice.
KE aims to provide uninterrupted power supply barring unforeseen faults and breakdowns. Our field staff will be available to deal with these eventualities as swiftly as possible. Meanwhile, KE has increased the number of alternate touch-points and customers are urged to contact the power utility by accessing the KE website at https://www.ke.com.pk or by calling the 24/7 call centre on 118.
According to a KE spokesperson, "We are fully cognizant that electricity is an essential service, and has become even more critical at this time when residents are being asked to practice social distancing. K-Electric is committed to playing its due role in the fight against COVID-19, and will continue to stand by the city and its residents in these trying times.-PR