PTCL's another help-line service

Pakistan Telecommunication Company (Ltd), PTCL has introduced another help-line service as 106 or 111-900-900, to facilitate its customers in an improved manner.
The help-line will exclusively deal with the telephone complaints originating from the customers of the twin-cities, namely Islamabad and Rawalpindi.
Customers can simply dial 106 or 111-900-900 and register their complaints. Just a local call would be charged while dialling the help line number.
The Executive Vice President (Director General) Operations, Tanvir Ahmad, said this during a briefing on Wednesday.
He further said, this service would be in addition to the Computerised Fault Management System (18), already working to the utmost satisfaction of PTCL customers.
Tanvir Ahmad said, the step was aimed at ensuring the rectification of faults within shortest possible time. He said, the company had taken a number of steps to improve its billing and customer care system.
He said, PTCL was fully alive to the impending challenges of the deregulated environment and was preparing itself accordingly.
Tanvir further said, PTCL Headquarters Hotline service was working efficiently. Hotline receives over 4000 complaints daily out of which 98 percent are rectified within 24 hours.
He said, a centralised and state of the art monitoring system has also been devised whereby the performance of the Hotline is checked on periodical basis.
He assured to ensure customer-oriented and flawless services in order to gain peoples confidence. A friendly attitude and timely redressal of complaints can also strengthen PTCL-customers relations.
He also underlined the need for a net increase in customers' base.
He further said, ways and means should also be devised whereby cheap and state-of-the-art services could be made available to people.
He said, masses had pined hopes to PTCL that it would spare no efforts in the spread of Information Technology in the country, therefore, it is incumbent upon us to fulfil the hopes and live up to the expectations of the customers.
Tanvir added, following the directives and guidelines of the Minister for Information Technology, PTCL had already taken certain steps that had brought a revolution in the field of Information Technology.