The National Productivity Organisation of Pakistan and the Asian Productivity Organisation of Japan organised an international seminar on quality management in the public-sector for good governance in Islamabad.
This seminar gave the public-sector a better understanding of and exposure to how quality management can be implemented to promote quality, innovation, productivity, and good governance in member countries.
Delegates from 13 countries of Asia and the pacific shared their experiences and evolved a collective approach on how to improve the quality of governance in their respective countries.
National and international experts discussed how the public-sector could be introduced to the concept of quality management that will lead to huge contributions in improving service delivery and customer satisfaction in numerous private and public sector organisations.
Speaking at the opening session, the federal secretary for industries and production Javaid Ashraf Hussain said that the topic of this seminar is of tremendous significance to many Asian countries, as countries the world over are initiating reform programmes based on a participatory approach focused on building public-private partnerships and optimal resource utilisation.
He added that the balancing of social equity, economic growth and good governance was imperative policy formation.
Saquib Mohyuddin, chief of National Productivity Organisation, said this forum provides a unique opportunity to explore what some of these concepts, such as accountability, transparency and coherence mean both generally and in the specific context of public-sector management.
He said that any organisation must be productive to survive and government is no exception.
The contemporary pressures of scarcity, inflation, globalisation and taxpayer discontent have further enhanced the demand for increased attention to productivity by elected politicians and public managers.
Zubair Malik stressed upon the importance of having a responsive and competent public sector to provide support to citizens.
He said that the private sector had its shortcomings also and both the public and private sectors should strengthen themselves to better meet the challenges that Pakistan faces.
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