The Customs Collectorate (Appraisement) has taken steps to resolve day-to-day problem being faced by the Customs agents at Customers Service Centre (CSC).
A circular, issued by the collectorate, has said that to facilitate the customs agents, it has been decided that the CSC Deputy Collector in-charge should be the focal point, and customs agents have been advised to contact him for resolving their problems.
The Deputy Collector and office-bearers of the customs agents will also interface with the relevant additional collector and Pakistan Revenue Automation Limited (Pral) to resolve issues on the spot.
The circular further provided that in cases where problems were not immediately resolved, the CSC Deputy Collector would bring it directly to the notice of the Collector, bypassing all channels, for a review and orders.
It hoped the arrangements would not only resolve the day-to-day issues in a most professional manner, but would also be conducive in saving many man-hours, the circular added.
The collectorate also set up a media cell, which will be responsible to issue press releases, news and announcement.
The cell will comprise the Additional Collector-1, who will be the spoke person of the collectorate, while the Deputy Collector, Administration, will be in-charge of the media affairs.
Comments
Comments are closed.