PTCL general-managers moot begins

Pakistan Telecommunication Company Limited (PTCL) chief Junaid I. Khan on Monday acknowledged the efforts of regional managers and field staff in accomplishing half yearly sales targets. He, however, said it was the beginning of competitive era in the wake of challenges of the deregulated environments. He was addressing participants of the third general-managers conference.
He said the PTCL emphasis was on the 'customer care', as customer satisfaction delights them. He said the change should be visible, as it was wholeheartedly accepted at all levels of the company.
Earlier, Tanvir Ahmad, senior executive vice-president (operations), at the very outset welcomed all participants of the conference, saying that this being a good opportunity of having the entire PTCL management under one roof, therefore, deliberations should be open and focused. An update on the status of decisions of last general-mangers conference held at Karachi was also given.
This was followed by a presentation by SEVPs/EVPs, highlighting salient points of the work done in their field of sphere during the last three months and plans for the next three months so that everyone is onboard with the activities taking place in the PTCL such as capex, customer care and billing, IT including CFMS/CDAS, OCFS, OFAN, soft switches/NGN and policies on staff matters.
Thereafter, each general-manager gave presentation pertaining to his region on sales, revenue and quality of service.
In addition, efforts/achievements made during the second quarter for preventive maintenance and its impact on QoS were some of the areas covered by the regional managers.
During discussion, valuable suggestions came up from participants, both short-and medium-term, which primarily were for better service and company's image in bringing positive change towards quality indicators and on demand service provisioning.
The president/CEO summed up the discussion by saying that in order to maintain its leading role in the telecom market, the PTCL along with technological advancement, continual tariff reductions, capacity building and human resource development has to continue its dynamic and proactive role for which he expressed his confidence that the PTCL management/managers/staff are fully competent.
He reiterated the need for training at all levels so that everyone in the company has the knowledge at par with emerging telecom scenario.