Central Depository Company (CDC) has selected NCR Call Centre Solution to support its strategy for the delivery channels. Call Centre Solution and the web application will enable CDC to extend its services over the web and the phone, through which its customers all over the world will have access to CDC operation set up round the clock and seven days a week.
CDC will be using state of the art call centres in Pakistan, which will boost the level of customer interaction and satisfaction for CDC. These call centres utilise complete computer telephony integration (CTI), which enables all customer-related information to be utilised during the course of communication with the agent.
"CDC has come a long way to provide its clientele concrete benefits in terms of security, efficiency, reliability and cost effectiveness. Now in addition to these initiatives, CDC has achieved another landmark to provide its customers the most convenient way to interact with CDC," Chief Executive Officer CDC Hanif Jakhura said.
He said that CDC has selected NCR mainly because its approach towards acquiring the best of the breeds solutions, their commitment towards excellence and due to their expectations in the area of establishing call centres of international standards.
Managing Director NCR, Pakistan, Bangladesh and Afghanistan Badarul Islam said that call centre solution and web applications would enable CDC to extend its services over the web and phone.
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