Karachi Electric Supply Company (KESC), in its full day "Azm Conference," on Wednesday pledged to bring about a complete change of mindset internally and change the age old perceptions about the utility, externally.
The conference reiterated KESC's stance to transform the utility into an absolutely customer centric organisation utilising all available resources and manpower with zeal, dedication and the passion to serve. Around 200 of KESC's middle and senior management members attended the conference.
In a congenial atmosphere, charged with team spirit and the zest to perform, the entire top management, and senior managers from generation, transmission, distribution and various other departments of the utility attended the conference. During diverse syndicated working sessions, teams of participants candidly discussed their actions, obstacles, solutions and also gave individual presentations with a view to address the strategic challenges facing the utility.
Areas of special emphasis including operational effectiveness and efficiency, human resource excellence, and allocation of top priority to customers' issues were discussed. Participants also affixed their thumbprints on the pledge board to cement their commitment to KESC's Azm.
Addressing the conference, Tabish Gauhar, CEO of KESC, acknowledged the role and evolution of the utility, close to a century of its existence and lauded the role of KESC engineers and dedicated workers the efforts of whom are transforming this company.
Gauhar said credibility was badly affected through decades of decline in standards. Besides the problems of power generation capacity, burgeoning electricity theft and poor working relations with strategic partners, topped by the issue of mismanaged human resources, had been the critical areas of focus so far.-PR
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