Troubled RBS bank hit by severe computer glitch

State-rescued Royal Bank of Scotland battled Monday to repair an already battered reputation as it struggled to fix a week-old computer glitch that has affected millions of customers. Faced with a huge backlog of unprocessed transactions, RBS said "1,200 branches" across Britain would stay open longer than usual up until late on Friday.
Problems with the bank's payment processing software left customers at the bank and at RBS-owned lenders NatWest and Ulster Bank unable to pay bills, access accounts and receive wages. "We're making progress in putting things right," RBS said in a statement issued on Monday, while customers vented their anger on social networking sites. RBS chief executive Stephen Hester meanwhile insisted that a corner had been turned in the bank's attempt to sort out the mess, adding that senior executives would face "proper accountability" over the fiasco.