Genesys (www.genesys.com), a leading provider of customer experience and contact centre solutions, announced that DIB Bank has chosen Genesys Business Edition to transform its customer experience and gain a competitive edge in the financial industry marketplace. With immense consideration and rigorous market research, DIB Pakistan awarded the project to one of the most heard of names and experts for Contact Centre's C Square Consulting.
The Genesys Customer Experience Platform ensures that the experience enterprises deliver aligns with the expectations of their customer and is appropriate for their unique customer journey. By more effectively matching the workload and the required staffing levels for each customer, enterprises can deliver consistent service levels across all touch points, channels and interactions throughout their front and back office.
The Genesys Business Edition is the most feature-rich and flexible customer experience solution ever offered for mid to large-size contact centres. With this edition, customers can choose to run their contact centre in the cloud or on-premise with a pre-configured appliance or in a hybrid cloud configuration. The on-premise appliance is new from Genesys and comes in multiple configurations. Whether in the cloud or on-premise, the Genesys Business Edition deploys rapidly, is easy to use, and scales as contact centres grow.
"Genesys was an easier choice for us, as compare to other available products in the market. C Square team is highly capable with vast experience in financial industry and have proven track record which helped us in quick decision making", says Shaikh Mashhood-ur-Rahman, Head of Information Technology at DIB.
"Enterprises are increasingly turning to Genesys because they realise that great customer experiences build great businesses," said Mohamed Afifi, Country Manager Genesys Pakistan. "We are committed to bringing companies the innovative tools they need to differentiate themselves. Genesys solutions help enterprises better service their customers, building trust and loyalty with any company's most important asset."-PR
Comments
Comments are closed.