Ministry of Religious Affairs and Interfaith Harmony has launched an electronic monitoring system in technical collaboration with Punjab Information Technology Board (PITB) for promptly resolving the inquiries, complaints of intending pilgrims during the Hajj days.
According to official sources, helpline has been dedicated for responding to inquiries, complaints of the Hujjaj. The ministry has also developed android application named 'Pak Hajj Moavin.' 'Pak Hajj Guide', Mobile SMS service has been launched for dissemination of information. The complaints could also be registered on-line complaint registration portal.
Hajj monitoring system has been developed for official supervisions. The system has an in-built mechanism of transferring the un-resolved complaint to the next tier of management for taking appropriate measures. A daily situation report is generated for the information of senior management. The system was launched for the first time in Hajj 2013 and updated for Hajj 2019.
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