The provincial government of Khyber Pakhtunkhwa has introduced Civil Administration (Public Service Delivery and Good Governance), Act, 2020 in the provincial assembly to establish and build an effective system of civil administration for good governance and improved service delivery and its enforcement mechanism in the province. The Act called the KP Civil Administration (Public Service Delivery and Good Governance) Act, 2020 and would apply to all public agencies and their field offices and district or tehsil level formation in the province and extend to the whole province at once. Under the new law, the Commissioner for each division would be appointed from amongst the officers of the service and subject to the general control of the government. The commissioner would be the officer in-charge of general administration in the division and the provincial representative of government in each division and exercise superintendence over public agencies in the division on behalf of government. The commissioner would carry out such tasks as assigned to him under this Act of law, rules or any other law, rules or policy of government for the time being in force. He would be aided by all public agencies in a division and his direction for the purpose of achieving such tasks would be binding upon public agencies.
The commissioner, in addition would also oversee the discharge of duties by the Additional Commissioners and Deputy Commissioners in the division under his charge; oversee and coordinate the work of all public agencies in the division under his charge for purposes of integrated development, efficient use of public resources and effective service delivery; support, assist and facilitate public agencies in the division under his charge. He will also be responsible to facilitate and coordinate any work which concerns two or more districts in the division or two or more divisions for purposes of integrated development, efficient use of public resources and effective service delivery; and supervise ad coordinate implementation of policies, instructions and guidelines of government in the division.
Under the new Act, the Deputy Commissioner would be the officer in-charge of general administration and would be the principal representative of the government in the district, exercising superintendence over public agencies in the district on behalf of government. The Deputy Commissioner would be selected by the Provincial Placement Committee, comprising senior officers of the service. The placement committee would propose a panel of suitable officers from amongst the officers of service, against the posts of commissioners and deputy commissioners for the consideration of the Chief Minister.
The chief minister would constitute such committees for the purpose of good governance, effective regulation, efficient service delivery, public welfare and better coordination amongst various public agencies at the level of the province. The Establishment and Administration Department would assign special initiatives to the commissioners or deputy commissioners for execution through other public agencies or the general public, in line with the overall policies of government.
Soon after the promulgation of the Act, each deputy commissioner would set up a Complaint Management Cell in the district, to enquire, coordinate and oversee the resolution of public complaints relating to service delivery.
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