The telephonic subsidiary of the Bell South has chosen from Nortel's IP contact centre and speech solutions for deployment in its 22 locations across states. Nortel is able to meet the Bell South need for a comprehensive solution that could provide skill-based routing e-mail and other multimedia and collaboration applications.
The Bell South Corporation is a fortune 100 communications company headquartered in Atlanta, Georgia. It is migrating to Nortel's latest Internet Product (IP) contact centre solution to creating versatile end-to-end customer contact centres to cater its customer base more than 21 million access lines and 2 million DSL customers and Bell South Long distance Inc's 6 million long-distance customers.
The Bellsouth is also migrating its Nortel Meridian*1 solution to software version 4.0 of the communication server (CS 1000) IP PBX platform to provide increased scalability and flexibility.
Meanwhile, the Australian Treasurer, Peter Costello, MP, on the occasion of opening ceremony of the new Nortel Australia headquarters at Sydney's Macquarie University Research Park, expressed his pleasure on the establishment of a building, that completely redefines the traditional idea of the corporate workplace.
"This unique facility will demonstrate to Australian companies how they can use technology to make their employees more productive wherever they are located and at the same time, offer flexible lifestyle options to meet the demands of today's highly competitive business environment," he said.
Steve Wood, president, Nortel Australia and New Zealand, while expressing his views, said: "With the virtual enterprise, work is no longer a place you go, but something you do anywhere, anytime."
He also said: "By making a work flexible activity and not just a defined destination, we are empowering our people to operate a connected team - a truly virtual enterprise regardless of how, when and where they access the corporate network.
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