Mohammad Khalid Sarwar's complaint published in a section of the press regarding Nadra's bill machine has been analysed. It has been ascertained that the SNGPL consumers who deposited their bills through the Nadra kiosk on 7th March 2006, their transactions were on line reported to the SNGPL on 8th March 2006.
The finances involved were credited to their account on 9th March 2006. SNGPL did not load the data files in time, thus the consumers' records were not updated and, as a result, arrears have appeared in their fresh bill.
Audit of the process reveals that no irregularity at Nadra's end has taken place and our software is functioning correctly. However, we deeply regret the inconvenience caused to Khalid Sarwar.
We have already reported this error to the SNGPL and they have rectified their records. It has been ensured that Khalid Sarwar will receive the next bill duly corrected in all respects.
It may be appreciated that teething problems are experienced whenever a new system is put in place. However, such feedback helps improve the system. In the light of this complaint we have re-engineered the required processes in conjunction with the SNGPL and are confident that such anomalies will not recur. We at Nadra are constantly striving for improving systems and bringing ease to the people by integrating the latest technologies.
(The writer is Director NADRA)
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