The Company's business strategy is to maximise sale of gas by entering into new areas through development/expansion of its infrastructure. In accordance with the policy of Government of Pakistan, the Company has focused on country's economic revival by outreaching industries for gas supply.
During the last three years, the Company has provided a record number of 1220 industrial gas connections resulting in displacement of imported liquid fuels to save precious foreign exchange. Previously the Company used to extend its distribution network by recovering the cost of pipeline extension from the industrial customers.
The Company has modified its policy and decided to extend supply mains to industrial clusters out of its own resources provided it is technically/economically feasible. In line with the new policy, the Company spent Rs 855 Million for extending its network to various industrial clusters which considerably reduced burden on industrial consumers and encouraged industrialisation.
The share of natural gas in Pakistan's energy supply mix has increased from 41% to 51%, whereas that of oil has decreased from 43% to 29% during the last three years. The gas distribution network has been expanded gradually in different towns and villages of Punjab and NWFP. As on 30th June 2006, the total length of distribution network of SNGPL stands at 42,000 Kms. The Company sold 571 BCF gas during 2005-06 as compared to 537 BCF sold during previous year. The sector wise break-up of this sale is power 39.43%. fertiliser 7.94%, CNG 5.29%, cement 1.64%, general industry 22.54% and domestic and commercial sector 23.16.%. The Company managed its business with its own funds and no further borrowings were carried out in spite of ambitious programme for capital expenditure of more than Rs 7 Billion during the year.
SNGPL's strategy is based on extending excellent services to our customers. While we cannot afford to be complacent, we are glad that our service to customers is improving by the day. The Company has taken several initiatives in this regard. Sales information system (SIS) has been designed and introduced in Company's regional office Lahore to streamline the process of new gas connections and the whole process from acceptance of application upto connection provided and issuance of first bill is now automated thus eliminating lengthy manual procedure.
This system is being extended to other areas as well. Similarly consumer's complaints are being handled through Complaint Management System (CMS) which is replacement of manual system of handling consumer's complaints. This system includes entry of complaint, assigning of complaints and action performed. The new system is providing real time data of complaint to the service departments as well as to the consumers.
Team formation, shift management, creation of duty rosters and all other similar procedures are now automated and have helped improve redressal of the complaints process. It is currently installed at the Head Office and regional office Lahore. In due course, it will also be extended to other regions/areas. Universal Access Number (UAN) 119, an emergency telephone is available at all the regions in the Company round the clock. The Company has introduced hand-held units for meter reading.
This device is used for the purpose of data entry at consumer's premises. In order to facilitate the consumer's in payment of their gas bills, the Company is continuously taking measures to reduce the queues in front of the banks. SNGPL has made arrangements with some banks for payment of gas bills through credit cards, phone banking and the website.
The payment through prepaid cards and other schemes is under consideration and will be available shortly. The Company focuses on providing the best possible services to its consumers to meet the level of their satisfaction. The following steps have been taken to facilitate the consumers for achieving the desired objectives.
-- Timely delivery of gas bills
-- Issuance of computerised duplicate bills
-- Gas bills displayed on internet are acceptable for payment by the bank
-- Establishment of cash point at Company premises for receipt of bills and security deposit.
-- Advance payment plan
-- Emergency Complaint Centre operating round the clock
-- Industrial Facilitation Centers
-- On going up-gradation of transmission and distribution network to facilitate maximum consumers.
As of date, the Company has established 87 Consumer Service Centers and Complaint Centers in its area of operation for the benefit of its consumers.
On this auspicious occasion of inauguration of gas supply to Murree by The Honourable President of Pakistan, SNGPL extends its warmest felicitations to the people of the area and makes solid commitment to continue to supply environment friendly energy resource (Natural gas) for improving quality of life of people in accordance with its mission/vision statement.
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