The Atlas Bank today has announced its decision to procure and implement a state-of-the-art Multi-channel Contact Centre (MCC) solution, the first in the financial sector of the country.
This initiative, based on the Genesys CTI technology, will enable customers to get in touch with the bank through all available touch points, allowing them to request for convenient customer services and banking ease.
The Teradata Pakistan (Pvt) Ltd will provide this solution that has previously enjoyed success stories in Pakistan and as well as in the Middle East with similar solution implementations for a number of large and small banks.
A signing ceremony was held at the bank's head office in Karachi that was attended by representatives of both Atlas Bank and Teradata Pakistan.
The Chief Executive, Atlas Bank Limited, Aziz Rajkotwala while expressing his views at the signing ceremony said, "All our IT initiatives are geared towards providing superior services and an extraordinary experience to our customers. The upcoming Multi-channel Contact Centre would provide an extensive array of services to our customers and achieve a higher degree of customer satisfaction and value enhancement for their business with the bank."
"It is a matter of great honour that Atlas Bank has selected the Teradata to implement Contact Centre in Pakistan with integrated CRM facilities," said Managing Director, Teradata, Khuram Rahat. "We look forward to work with such a progressive bank as its strategic partner and are keen to support them in their initiatives of providing their customers with world class services," he added.-PR
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