Unresolved complaints for 45 days: SBP directive to banks

The State Bank of Pakistan has asked all banks and microfinance banks (MFBs) to print the following short message on all statements of accounts, sent to their customers, from January 2011 on continuous basis: "For complaints, which remain unresolved beyond 45 days, you may write to Banking Mohtasib, Pakistan, Shaheen Complex, MR Kiyani Road, Karachi, or visit www.bankingmohtasib.gov.pk", says BPRD Circular Letter No 18 issued on Tuesday to the Presidents/Chief Executives of all banks/MFBs.
This instruction has been issued with a view to creating awareness among clients/customers of banks about the Banking Mohtasib. It may be recalled that the office of Banking Mohtasib is functioning in Pakistan since 2005 to resolve the complaints of banks' customers/clients.