Attempted cyber-incident experienced earlier this week: KE

KARACHI: K-Electric on Wednesday said it experienced an attempted cyber-incident earlier this week.

The power company in a statement said all critical customer services including bill payment solutions and 118 call-centre are operational and fully functional, to ensure the integrity of our systems, as a precautionary measure, we have isolated few non-critical services. As such customers may experience some disruption in accessing duplicate bills from the KE website.

As an alternate, duplicate bills may be availed from the nearest K-Electric Customer Care Centre.

The KE teams have initiated consultation with international information security experts and are also collaborating with local authorities in this regard.

Any inconvenience to customers is regretted as the power utility is following cyber security protocols.

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