Sui Southern Gas Company (SSGC), Pakistan's leading integrated gas company, has successfully deployed Oracle WebLogic Server as its application server platform for its Oracle-based financial and customer care and billing applications. SSGC transmits and distributes natural gas to 2.2 million customers in 1,200 towns and villages over a network of 37,000 kilometres. SSGC also builds and supplies gas meters and is conducting several smart grid pilot projects.
The new integrated system enables the utility company to enhance its customer services by allowing customers to access their gas accounts online and delivering 2,000 bills a day through the self-service web portal. It also helps reduce the time to connect gas at a new customer's premises by 80 percent-from an average of 100 days to a new average of 20 days.
"Oracle WebLogic Server has changed the service experience of our 2.2 million customers by allowing them to access their gas bills online through the SSGC's web portal," said Irfan Zafar, Senior General Manager (IT), SSGCL. "It has not only improved our staff's work efficiency with reduction in operational costs, the implementation has also enabled us to look beyond and introduce new innovation to enhance customer experience."
"We tried a couple of application servers but only Oracle WebLogic Server could efficiently support our smart grid project. We have cut the time taken to deliver services to new customers by 80 percent and enabled them to access their gas bills in real time," said Kashif Qadeer, Deputy General Manager (IT), SSGC. "Combined with Oracle Utilities Customer Care and Billing, Oracle WebLogic Server allows us to accurately reconcile our accounts with the greatest speed and accuracy.
"Oracle has been committed to SSGC's quest to enhance its operational efficiencies and it's always inspiring to see that our customers are reaping benefits by intelligently and fully utilising our best-in-class products," said Shariq Rehman, Country Manager, Oracle Fusion Middleware, Oracle Pakistan and South Asia Growing Economies - West. "Our solutions have the security, flexibility and advanced capabilities required to manage the distribution grid of the future and we are looking forward to help our utility customers innovate and enhance their efficiency."
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