Eid holidays: SBP instructs banks to ensure ATM services

The State Bank of Pakistan directed banks to take necessary measures in order to ensure maximum availability of ATM services and avoid public inconvenience during the Eid holidays. In a circular letter, banks have been instructed to ensure round-the-clock availability, consistent monitoring of ATMs and mobilise maximum resources to timely resolve ATM issues like ATM out of cash, hardware/software problems, power outages and connectivity/Network issues.
Banks have further been advised to establish special help desks/contact centres operating round-the-clock for ATM related complaints. SBP directed banks to ensure that the published help desk numbers are visibly placed at all ATM booths and remain operational round the clock and advertise contact details in newspapers before Eid holidays for customers' awareness.-PR