The Indonesian capital - a chaotic metropolis with shaky Internet access - is hoping to turn its fortunes around with an ambitious online platform that allows residents to report problems, from crime to traffic jams, with their smartphones. A concrete jungle with a population of about 10 million, Jakarta is infamous for monster traffic snarl-ups, rubbish-strewn, pot-holed roads, heavy pollution and flooding that engulfs poor slum areas every year.
After successive leaders failed to get to grips with the myriad problems, new governor Basuki Tjahaja Purnama is seeking to harness technology and tap into residents' love of social media in the hope of driving through real change - but the initiative has its share of sceptics, not least amongst the city's luddite officials.
Launched a week ago, the Smart City plan gives people a platform to report problems - such as floods, rubbish left lying in the street, potholes and crime - with the idea that nearby officials should then quickly respond.
The initiative's main website, smartcity.jakarta.go.id, uses Google Maps and is integrated with app Waze, owned by Google, which allows drivers to share real-time traffic information.
The site also links up to two smartphone apps that have been specially designed for the project. The first, Qlue, is for residents to report problems, while the second, CROP, allows officials nearby to respond.
When a problem is reported, a red marker appears on the main site and when it is resolved, the marker turns green.
Purnama, famed for fiercely reprimanding bumbling officials, hopes the initiative will speed up a bureaucracy criticised as bloated, ineffective and crippled by corruption.
The Internet had already become a popular tool among Jakartans for reporting problems in the city - particularly traffic - but Purnama's is the first comprehensive plan by authorities to use the web to run the metropolis.
While observers welcomed the initiative, they also expressed serious doubts about whether it would work in a city with patchy Internet access and technology-shy officials.
Suhono Harso Supangkat, an IT professor from Bandung Institute of Technology, pointed out there were still some black spots in the capital where it is hard to get online.
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