Deputy Governor SBP lauds UBL contact center facilities for customers

SBP Deputy Governor, Mr. Saeed Ahmad along with key members of the PRI (Pakistan Remittance Initiative) Team visited UBL to have a closer look at state of the art services UBL extends to its customers. The focal area of interest was the facilities extended to home remittance customers, both remitters and beneficiaries, through contact center and other digital media.
During the talks with President & CEO UBL, Mr. Wajahat Hussain, the Deputy Governor shared SBP's vision of providing hassle free home remittance facilities to both remitters and beneficiaries with a view to make remittances to Pakistan more expedient and convenient through banking channels.
Mr. Wajahat Husain, President & CEO UBL, stated that UBL shared the vision of SBP to facilitate the remitters to the fullest to maximize routing of remittances through the formal banking channels. He also informed the Deputy Governor that the UBL contact center, established in 2006 a state of the art contact center in Pakistan, providing services through phone and digital media. The contact center has both in-bound and out-bound teams and handles more than 16,000 queries on remittances alone every month. The overall volume of calls that the contact center handles is approximately 10 million calls annually.
The Deputy Governor, Mr. Saeed Ahmad appreciated the facilities available at the UBL contact center. He suggested that other banks should have similar facilities in place which will provide better services to all clients in general and remittance beneficiaries in particular. President & CEO UBL, Mr. Wajahat Husain thanked the Deputy Governor for his visit and reassured him that UBL will continue to invest in the enhancing the customer service experience for the remitters and beneficiaries.
Also present at the occasion were Mr. Syed Samar Husnain, Executive Director, SBP, Mr. Muhammad Ali Malik, Director-FMRM-SBP, Mr. Moinuddin, Head-PRI, Mr. Arshad Sattar-Manager (S&Q) PRI, UBL's Chief Operating Officer, Mr. Aameer Karachiwalla, Head Banking Products Group, Mr. Abrar Mir, Group Executive Retail Bank, Mr. Zia Ijaz and Ms. Shar Bano, Head Contact Center.