In line with its ambition to become the most preferred digital services provider, Telenor Pakistan is taking its customer service experience to the next level with digital competencies for walk-in as well as online customers. Telenor Pakistan has announced multiple initiatives which are based on its customer centric operation and digital strategy to ensure customer satisfaction through simplified processes, speedy query resolution and, for most part, within one interaction with the company.
Digital Customer TouchPoint: The first initiative aims to digitise majority of customer centric activities at Telenor Pakistan's Sales and Service Centers. The installation of Digital Customer TouchPoint - an automated touch-point will introduce the self-servicing concept at sales and service center in Blue Area, Islamabad. Currently in testing phase, it is a state of the art automated machine that works on 'customer to machine' (C-to-M) operating model.
Internet Contact Center: In parallel, with the outpouring of internet uptake and its 3G subscriber base reaching 6 million, Telenor Pakistan's Customer Care Team has established a dedicated contact center to cater queries related specifically to internet based services. While inaugurating the initiatives in Islamabad, CEO Telenor Pakistan, Michael Foley, said, "We are very excited about these initiatives as this heralds a new era of digitalisation in the country. Customers are at the heart of everything we do and our ambition to empower customers with technology drives our innovation in the areas of mobile telephony, internet and financial services."-PR
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