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Pakistan Railways will now issue duplicate tickets to facilitate its passengers. Minister for Railways, Khawaja Saad Rafique and CEO Railways Javed Anwar inaugurated issuance of duplicate ticket generation system at Pakistan Railways headquarters. This passenger facility is first of its kind in the history of Railways.
Minister for Railways received numerous complaints regarding non-issuance of tickets and complicated refund mechanism in case the ticket is lost. As per rules established in Pakistan railways, train traveler's ticket was considered a currency note which cannot be replaced in case of its loss, it is also mentioned in terms and conditions printed at the back of ticket. However, a young journalist raised the issue, hinting at the flaw through a video uploaded on social media, Minister for Railways not only took immediate notice of the problem but constituted an internal committee including officers from traffic, commercial and Information technology department emphasizing that in this modern era of information technology we cannot leave our valued travelers without any remedy in case of ticket loss.
In case of loss of ticket, he can send his CNIC number on railways special number 9117 and get an SMS that would be considered his duplicate ticket, passenger can show the same to conductor guard who after verifying that the seat was reserved against same CNIC and no amount was refunded against it.

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