ZRG - A brief profile

ZRG is a well-recognized leader in the CTI, Telephony and Customer interaction solutions. We have been around since 1994 and we bring an accomplishment-rich experience, an unmatched performance track and excellent market reference to the table.
Our in-depth scientific research combined with our passion for ultimate utilization of innovation and technology enable us to deliver a satisfaction level that is beyond customer expectations
ZRG is an experienced and resourceful ICT company with a passion of IT that enables us to deliver beyond customer expectation.
Our desire to extract the maximum utility out of technology innovations and transform these capabilities into timely results for our customers has turned out to the main source of the customer satisfaction level that we have achieved.
Here are some of the key advantages that you will enjoy by having our company as a trusted technology partner:
Specialists
Contact Centers, CTI, Customer Interaction, IVR Technology
Customized software design and development
Experienced and Proven
Operating since 1994, 60+ FTE, Servicing client in Middle East, Pakistan, Africa
Delivered success at Mission Critical Contact Center and CTI projects
100% project completion rate
Knowledgeable
Complete knowledge of telecommunications and data networks
System integration and automation
Solid References
Our customers are completely satisfied with our solution and services
We are known for delivering end results and not just components and boxes
Recognitions
Selected by Intel Corporation, USA for success story
Winner of several industry awards like Telecom Excellence, Brand of the Year
We introduced innovations and newer possibilities to our clients that resulted in creating higher efficiency and quality in contact centers and customer relationship management.
-- Improved Customer Satisfaction
faster access and response, quality services, knowledgeable interaction
-- Increased Staff Productivity
Right tools to do the job, integrated information on desktop
-- Complete Documentation
Recording all activities, interactions, events and situations
-- Reduced Cost
Cost-effective technology, unified interfaces, simplified management
ZRG solutions are ideal for efficiently managing customer communication activities and operations at all customer-centric organizations. ZRG has successfully deployed projects for mission critical contact centers in the Middle East, Pakistan and Africa.
These solutions are providing information and services to millions of users each day through live agent and self-service applications.
We offer ready-to-deploy solutions and services that are completely tweaked according to client needs. These include
-- Customer Contact Center with Live Agent based call handling, supervision, monitoring, reporting, integration
-- Self-service Automated IVR Facility for automated call handling for information delivery about services, policies and procedures,
-- Customer Relationship Management for Complaint, order and leads
-- Customizable Outbound solution for automated and manual calling campaigns,
-- Standard Call Recording Solution Local user line recording for QA/QC, Call review, Tracking, Verification, Conflict resolution,
-- Smart Call Recorder Remote user recording solution for your nation-wide users needing recording enabled lines, and
-- Telephone call Conferencing Bridge for multi-party voice conferencing for instant meetings and for reducing travel costs.
We are thoroughly occupied with helping our customers in dealing with their mission critical customer contact and relationship management operations.
We are in charge of satisfying the on-going necessities by deploying technology solutions, industry data and timely support for specialized and business related requirements.
ZRG holds the largest market share in unified customer contact center solutions market and is serving clients in Pakistan, Gulf, Africa and Bangladesh.
ZRG continued to maintain a market leadership position as a well-recognized information technology solution provider in the field of Contact center and Customer relationship management solutions.
Our achievement has been winning of new customers and getting expansion orders from our existing customers at leading organizations within Pakistan and abroad. We have added the following prestigious projects towards our overall activities.
-- Samba Care,isthe Customer Service concept fromSambaBanking Group that is operating Samba Bank Pakistan established its contact center with an idea to deliver high qualitycustomer service and chose the state-of-the-technology provided by ZRG.
-- Finca Microfinance Bank, Finca group USA, find ZRG one of the best solution provider in industry and ZRG maintain their status by deploying the solution without any failure before time and delivered complete satisfaction to the users.
-- Bank AL Habibhas repeatedly selected ZRG and Dialogic for their contact center expansion and enhancements. The Bank has been using Dialogic technology and ZRG business apps since the year 2002.
-- Bank Alfalah Bangladesh chose ZRG for the upgrade of their contact center project. The Bank has been using a multi-site and fully integrated contact center solution from ZRG. This completion of the upgrade project earned a great name for Pakistan IT capabilities in addition to the foreign exchange earned through the Software Export
-- Bank of Khartoum Sudan BOK is the largest bank in Sudan that has been a satisfied client of ZRG solutions. The Bank management has awarded the latest contract for system expansion to ZRG. Keeping our tradition, ZRG team executed the deployment in a record time that was much sooner than the expected delivery timeframe.
-- Legal Aidsociety has chosen ZRG OneView Contact Center suite for its Legal Advisory Call Center. Built on the latest communication technology called Dialogic Power Media, OneView provides feature-rich software applications required to successfully manage the contact center operation with innovative apps for inbound and outbound calling.
We are now maintaining state of the art technology solutions and systems at 16 leading banks as well as at prestigious organizations such as TCS, PSO, Indus Motor, Sanofi, EFU Life, Allianz, NAFA PTCL and many others.
ZRG has a proven track record of introducing innovations and exciting new possibilities in the customer communication areas. By using open standards systems and protocols, ZRG ensures maximum flexibility and growth in the solutions.
We keep the target community aware of the relevant issues, industry events and trends by publishing technology newsletter. See samples included with this document.
We also disseminate information through press release, media briefs, internet channels and social media websites.
For more information on how you can benefit from our expertise and experience, please contact us at [email protected].