A public apology by Facebook chief Mark Zuckerberg failed Thursday to quell outrage over the hijacking of personal data from millions of people, as critics demanded the social media giant go much further to protect privacy. Speaking out for the first time about the harvesting of Facebook user data by a British firm linked to Donald Trump's 2016 campaign, Zuckerberg admitted to betraying the trust of its two billion users, and promised to "step up."
Vowing to stop data leaking to outside developers, and to give users more control over their information, Zuckerberg also said he was ready to testify before Congress, and was not opposed to tougher regulation of internet titans. But with pressure ratcheting up on the 33-year-old CEO over a scandal that has wiped around $60 billion (48 billion euros) off Facebook's value, the initial response suggested his promise of self-regulation had failed to convince.
"Frankly I don't think those changes go far enough," Britain's culture and digital minister Matt Hancock told the BBC. "It shouldn't be for a company to decide what is the appropriate balance between privacy and innovation and use of data," he said.
"The big tech companies need to abide by the law and we are strengthening the law." In Brussels, European leaders were sending the same message as they prepared to push for tougher safeguards on personal data online, while Israel became the latest country to launch an investigation into Facebook.
The data scandal erupted at the weekend when a whistleblower revealed that British consultant Cambridge Analytica (CA) had created psychological profiles on 50 million Facebook users via a personality prediction app, developed by a researcher named Aleksandr Kogan. The app was downloaded by 270,000 people, but also scooped up their friends' data without consent - as was possible under Facebook's rules at the time.
Facebook says it discovered last week that Cambridge Analytica may not have deleted the data as it certified - although the British firm denies wrongdoing. "This was a major breach of trust and I'm really sorry that this happened," Zuckerberg said in an interview with CNN, after ending his silence on the scandal in a blog post. "Our responsibility now is to make sure this doesn't happen again."
With Facebook already under fire for allowing fake news to proliferate during the US election, Zuckerberg also said "we need to make sure that we up our game" ahead of midterm elections in November, in which American officials have warned Russia can be expected to meddle again. Cambridge Analytica has maintained it did not use Facebook data in the Trump campaign, but its now-suspended CEO boasted in secret recordings that his company was deeply involved in the race.
And special counsel Robert Mueller, who is investigating Russian interference in the 2016 race, is reportedly looking into the consultant's role in the Trump effort. Zuckerberg's apology on Wednesday followed another day of damaging accusations against the world's biggest social network, which now faces probes on both sides of the Atlantic.
The US Federal Trade Commission is reportedly investigating Facebook over the data scandal, while Britain's information commissioner, Elizabeth Denham, is seeking to determine whether it did enough to secure its data. On Thursday, Israel's privacy protection agency said it had informed Facebook of a probe into the Cambridge Analytica revelations, and was also looking into "the possibility of other infringements of the privacy law regarding Israelis."
Meanwhile, EU leaders were tackling the Facebook data scandal, and were due to press digital giants "to guarantee transparent practices and full protection of citizens' privacy and personal data," according to a draft summit statement obtained by AFP. A movement to quit the social network has already gathered momentum - with the co-founder of the WhatsApp messaging service among those vowing to deletefacebook - while a handful of lawsuits risk turning into class actions in a costly distraction for the company.
World Wide Web inventor Tim Berners-Lee described it as a "serious moment for the web's future". "I can imagine Mark Zuckerberg is devastated that his creation has been abused and misused," the British scientist wrote on Twitter.
"I would say to him: You can fix it. It won't be easy but if companies work with governments, activists, academics and web users we can make sure platforms serve humanity."
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