HabibMetro Bank to launch state-of-the-art contact centre

HabibMetro Bank is collaborating with C-Square to deploy a state-of-the-art leading omni-channel contact centre and customer experience solution, Genesys, in order to continue offering unparalleled customer experience. This modern and progressive solution is aimed at enhancing efficiency of HabibMetro's impeccable customer service through greater automation.

An agreement was signed between HabibMetro Bank and CSquare by Jawad Nasir Qari, Head of ADC & Cards at HabibMetro Bank and Ahsan Mashkoor and Hassan Shaikh, CEO & CTO at CSquare.

Speaking on the occasion, Jawad Nasir Qari of HabibMetro Bank said "Providing the highest level of customer service is of paramount importance to HabibMetro Bank. We are working towards continuous improvement in this paradigm through increased digitization of our customer contact points in order to ensure delivery of an even-improved customer experience."

"In this CX Journey, Genesys contact centre platform will facilitate HABIBMETRO Bank to take their customer experience into the new digital era. We are excited to work with such a forward-looking organization that constantly wants to improve customer experience and cross-channel engagement" said Ahsan Mashkoor, CEO CSquare.

HabibMetro Bank currently operates with an expanding nationwide network of over 395 branches in more than 130 cities across Pakistan. Valuing responsiveness, precision and commitment to financial innovation, the Bank envisions to lead the financial industry with unparalleled customer satisfaction.-PR